At Rapidbizz, we value our partnership with you. We understand that circumstances may change. Below are our policies regarding cancellations and refunds for our various services.
1. Cancellation by Client
Clients may cancel their service agreement at any time by providing written notice to contact@rapidbizz.com. Cancellation requests will be processed within 3 business days.
- Before Project Start: If cancellation occurs before any work has commenced, a full refund of the deposit may be issued, minus a 5% administrative processing fee.
- During Project: If work has already begun, the deposit is non-refundable. The client will be billed for all work completed up to the cancellation date that exceeds the deposit amount.
2. Cancellation by Agency
Rapidbizz reserves the right to terminate a project or service agreement for just cause, such as non-payment, lack of communication for over 30 days, or breach of terms. In such cases, any refund will be at the sole discretion of the agency based on work completed.
3. Refunds for Web/App Development
Development projects are milestone-based. Refunds are handled as follows:
- Milestone Payments: Payments made for completed and approved milestones are non-refundable.
- Revisions: If you are unsatisfied with the initial design concepts, you may request a refund of the deposit minus labor costs incurred for the initial concepts. Once a design is approved and coding begins, the design phase fee is non-refundable.
- Final Delivery: Once the final project is delivered and deployed to a live server or app store, no refunds will be issued.
4. Refunds for Recurring Services
This applies to services like Hosting, SEO, Social Media Management, and Maintenance Retainers.
- Hosting & Domains: Domain name registrations are strictly non-refundable. Hosting fees are non-refundable after the first 30 days of service.
- Marketing Retainers: These are billed monthly. Cancellation requires 30 days' notice. No refunds are provided for partial months of service.
5. Force Majeure
Rapidbizz shall not be liable for any failure or delay in performance of its obligations under this agreement arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
6. Contact for Billing
For any billing inquiries or disputes, please reach out to our finance team immediately: