Creating a support policy for an e-commerce company like Rapid Bizz Pvt. Ltd. in accordance with Pakistan law involves several considerations. Here's a general outline:

1. Terms of Service Agreement:

   - Establish a clear Terms of Service agreement outlining the terms and conditions that govern the use of your website.

   - Include clauses regarding user responsibilities, prohibited activities, intellectual property rights, and dispute resolution mechanisms.

2. **Privacy Policy:**

   - Draft a comprehensive Privacy Policy detailing how customer information is collected, used, and protected.

   - Ensure compliance with Pakistan's data protection laws, such as the Pakistan Electronic Transaction Ordinance 2002 and the Personal Data Protection Act 2021 (once it's enacted).

3. **Consumer Protection Laws:**

   - Familiarize yourself with Pakistan's consumer protection laws, including the Consumer Protection Act 2005 and any subsequent amendments.

   - Ensure that your support policy aligns with these laws, particularly regarding product warranties, returns, refunds, and customer rights.

4. **Customer Support Channels:**

   - Specify the channels through which customers can seek support, such as email, phone, live chat, or a dedicated support portal.

   - Provide clear instructions on how customers can escalate issues or submit complaints.

5. **Product and Service Guarantees:**

   - Clearly outline any guarantees or warranties offered on products or services sold through your platform.

   - Include details on warranty periods, conditions for warranty claims, and procedures for initiating claims.

6. **Returns and Refunds Policy:**

   - Define your company's policy regarding returns and refunds, including eligibility criteria, return shipping procedures, and refund processing times.

   - Ensure compliance with Pakistani law, which typically mandates that businesses provide consumers with a right to return faulty or unsatisfactory goods within a certain timeframe.

7. **Dispute Resolution:**

   - Establish a dispute resolution process for handling disagreements between your company and customers.

   - Consider including clauses on mediation, arbitration, or other alternative dispute resolution mechanisms.

8. **Accessibility and Language:**

   - Ensure that your support policy is accessible to all customers, including those with disabilities.

   - Offer translations or language support if your target audience includes non-English speakers.

9. **Updates and Amendments:**

   - Reserve the right to update or amend your support policy as needed, and communicate any changes to customers in a timely manner.

10. **Legal Compliance:**

    - Regularly review your support policy to ensure ongoing compliance with Pakistan's evolving legal landscape.

    - Seek legal counsel if necessary to ensure that your policies align with current regulations.

Remember to tailor the support policy to the specific needs and circumstances of Rapid Bizz Pvt. Ltd. and seek legal advice to ensure compliance with Pakistan's laws and regulations.